Refund policy

RIGHT OF RETURN

Not happy with your product? All our products come with a 14-day right of return, starting from the day you receive the product. If your order consists of several items delivered separately, the period is counted from the receipt of the last item.

To meet the cancellation deadline, it is sufficient that you send us notice of exercising your right of cancellation before the cancellation period expires.

MAKING A RETURN

If you wish to return a product you have ordered, always notify us in advance by email at asiakaspalvelu@vanset.fi. Include your name, contact details and bank account number for the refund. You can then return the product by taking it to your nearest Posti return point.

You are responsible for the direct shipping costs of returning the goods when you cancel the purchase. If the product is faulty or incorrect, we will cover the return costs.

The returned product must be unused, in resalable condition and packed in its original packaging. You may examine the product, but if it has clearly been used, we reserve the right to charge for the decrease in its value. Please return the product to us without undue delay and no later than 14 days after submitting your cancellation notice, to:

Joentaustankatu 18, 33330 Tampere, Finland

REFUND

We will refund the price of the returned product once we have received and inspected it.

We will issue the refund using the same payment method you used for the original order, unless otherwise expressly agreed. You will not incur any costs from the refund.

INSTALLATION SERVICE AND ITS CANCELLATION

When your order includes installation ("Product + installation"), please note the following terms concerning the installation service:

1. Returning an installed product

Once a product has been installed in your vehicle, it is no longer unused or in its original resalable condition. For this reason, the 14-day right of return described above does not apply to installed products. However, you can cancel the installation before it is carried out, as described below.

2. Cancelling the service

The installation service has a 14-day right of cancellation from the date of the order. If you expressly request that the installation be started within the cancellation period, and the installation is completed, the right of cancellation ends. If the installation has already been started but you cancel before it is completed, we will charge a reasonable amount corresponding to the work carried out up to that point.

3. Refunds for "Product + installation" orders

If you cancel the order before the installation, we will refund the full amount paid. If the installation has already been carried out, the installed product cannot be returned and the cost of the work performed will not be refunded.

4. Cancelling or rescheduling an installation appointment

You can reschedule or cancel a booked installation appointment free of charge no later than 2 days before the booked time by contacting us at asiakaspalvelu@vanset.fi. For cancellations made after this, or for failing to show up for a booked appointment, we may charge a reasonable fee covering the reserved time and preparations.

5. Warranty on installation work

We provide a 12-month warranty on the installation work we carry out. The warranty covers defects in the installation work, but not the functioning of the product itself, which is covered by its own manufacturer's or seller's warranty.

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right of cancellation does not apply to products that have been made or modified according to the customer's wishes or clearly personalised. This applies to customised and made-to-measure products manufactured specifically based on your order. We will clearly state at the time of ordering if a product is not eligible for return.

FAULTY PRODUCT

If the product you received is faulty or damaged, or the delivery does not match your order, contact us at asiakaspalvelu@vanset.fi as soon as possible. Please include your order number and a description of the issue, along with photos of the fault if possible.

In cases of defects, you have the rights provided by the Finnish Consumer Protection Act, which may include repair, replacement, a price reduction or cancellation of the purchase. In such cases, we will cover the shipping costs of returning the faulty product.