Shipping policy

SHIPPING METHODS AND COSTS

You can choose the most suitable shipping method for your order at checkout:

Posti – we ship your order as a parcel to the pickup point of your choice or to your address via Posti (the Finnish postal service).

Store pickup – you can collect your order free of charge from Joentaustankatu 18, 33330 Tampere, Finland. We will notify you when your order is ready for pickup.

Shipping costs are determined by the weight and size of the products and the chosen shipping method. You will see the final shipping costs at checkout.

PROCESSING AND DELIVERY TIMES

We usually dispatch orders within 3–7 business days of the order and payment being confirmed. After this, transit takes Posti's own delivery time. For deliveries to other EU countries, the delivery time may be longer depending on the shipping distance. Delivery times for made-to-order products and services are communicated separately. We are not liable for delays caused by force majeure.

If, exceptionally, a product is not immediately available, we will contact you and let you know the estimated delivery time.

INSTALLATION SERVICE

Installations are carried out at our premises at Joentaustankatu 18, 33330 Tampere, Finland. When your order includes installation, we will separately agree on a suitable installation time with you after the order. The materials and labour required for the installation are included in the price of the installation service. You can find more information about installation on our Installation Service page.

DAMAGED OR FAULTY SHIPMENT

Please inspect your shipment upon receipt. If the parcel has been damaged in transit or your shipment does not arrive, contact us at asiakaspalvelu@vanset.fi as soon as possible and we will resolve the matter for you.

UNCOLLECTED SHIPMENT

Please note that failing to collect a shipment is not the same as cancelling an order. For uncollected shipments without a separate cancellation notice, we charge a fee of 25 euros to cover shipping and handling costs.